Our Policies

A full description of our Terms & Conditions, Studio Guidelines, Accessibility and Privacy Policies

 

By agreeing to our terms and conditions you agree to the following points, as well as agreeing to adhere to The Pottery Corner's guidelines.

Terms & Conditions

We will retain your personal details unless indicated otherwise. This information will be used to communicate with you regarding your purchases through our online shop and any future transactions you complete.

From time to time we may have to cancel an event. We will always try our best not to come to this conclusion, but where necessary we can issue a refund or move to the next available date and time. 

If the Studio needs to reschedule, we will contact you with a new date and times as soon as possible. If for some reason you can not attend these please contact us within 14 days of the scheduled date to arrange a refund. Please contact -  sarah@thepotterycorner.co.uk

N.B. Upon your first visit to the studio you will be required to participate in a brief induction. This will cover general fire precautions, health and safety, first aid station and key points to usage of our studio

The Pottery Corner reserves the right to vary opening times and course hours for holidays. 

Cancellation Policy
 

CANCELLATION BY YOU

Clay Club sessions:  There is no refund for non-attendance to an evening session during the course period booked.  If there is availability to attend an alternative evening session this may be possible at the tutors discretion.

Cancellations with prior notice of two weeks or more from the session start date will mean that the session will be transferred to a new start date up to the same value (subject to availability), but that no refund will be offered.  We may charge you a fee to cover our reasonable administration costs for doing so.

Cancellation by you with prior notice of more than three weeks from the session date will mean that you will receive a 50% refund.

If you decide not to attend or to complete the course after the course has started you will not be refunded.

If you are a regular student and decide not to continue on to the next term, we request a notice period of four weeks.

COURSES
Payment in full is required on booking. If you cancel within two weeks of the course start date, 50% of this fee will be refunded.  If you decide not to attend or to complete the course after the term has started you will not be refunded.

If you are unable to attend a session during the course, efforts will be made to move this session into a Monday or Tuesday evening Clay Club session at the tutors discretion and subject to availability.

CANCELLATION BY US
If we cancel your course or session for any reason we will do our best to organise an alternative date within a reasonable period of time.  If this is not possible, or you are unable to attend an alternative date, we will refund the session price.

Return Policy

 

If for any reason you are not completely satisfied with your purchase, you can cancel your order within 30 days of receiving your goods.

You must notify The Pottery Corner within 30 days of receipt by one of the following means: in writing to The Pottery Corner, The Studio, 45 Deeside Avenue, Fishbourne, Chichester, West Sussex, PO19 3QG; by email to sarah@thepotterycorner.co.uk or by telephone on +44 (0)7763 460494. We will then advise you on how to return the goods, so that they reach us quickly and safely. We would ask that you take good care of the goods whilst in your possession and that they are unused and returned to us in the original packaging.

If you wish to return the goods then you will be required to pay the return delivery charges, as we will only refund the original payment for the goods and the associated delivery charge. If any goods are received in a faulty condition then please contact Sarah on +44 (0)7763 460494 to discuss return options.

If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost. Your refund will be processed as soon as possible and within 30 days of the order cancellation.

These conditions do not affect your statutory rights as a UK consumer.

Studio Guidelines

Cleaning:

We understand that some sessions can be messy. This can cause high levels of dust and it is important for health and safety reasons that the studio is kept clean. Workstations and equipment must be left in the same state they were prior to usage. We ask all staff and students to ensure nothing is kept on the floor and to use the designated coat hooks and storage for personal belongings. 

Kiln & Equipment use:

Items will not be fired in the Kiln whilst courses or classes run. It is powered by solar to reduce our footprint and will be fired once full. We reserve the right to ask for a Usage Fee for urgent or bespoke orders. Operating the Kiln is only authorised by studio staff. Any damage to the Kiln from students work, inaccurately or irresponsibly applied glazes, the student will be liable for the cost of repair. Although tools and equipment are included and we endeavour to have the necessary equipment at all times, The Pottery Corner is not responsible for any piece of equipment not being available for any reason.

Health & Safety - Fire Regulations:

Students and Visitors must comply with all studio guidelines around health and safety and fire evacuation routes. Posters and information can be found on the left hand side of the stairwell upon entry.

Personal belongings and materials:

We do not accept responsibility for personal belongings left at the studio or any work getting damaged, lost or stolen. 
All personal materials, equipment and glazes for use must first be checked by the studio. We take no responsibility for items being successful during the firing within the Kiln. Any work or items must be cleared within 14 days, please ensure to use the storage provided during classes or courses.

Children:

Children under the age of 18 may only use the studio and attend any class if accompanied by a responsible adult over the age of 18.

 

Accessibility:

Please enquire with sarah@thepotterycorner.co.uk with your requirements and we will be in contact to discuss how these can be met.

Payment:

Payment for items within the shop must be received before items are shipped. We accept Direct Debit and Debit/Credit Cards. Payments can be taken over the phone if necessary. Please contact - sarah@thepotterycorner.co.uk to discuss any enquiries.

Change to Terms & Conditions:

We may at any time change these Terms and Conditions. We will notify members of any changes. By continuing to use the services after changes to these Terms and Conditions are made and notified to members, members agree to be bound by such changes. 

Data protection:

We may contact you from time to time with information related to the studio, our opening times, health and safety and other relevant information. We will not pass your data on to any third party without your consent unless required to do so by law.

By agreeing to these terms and conditions you agree that we may communicate with you by email.

Privacy Policy

The Pottery Corner takes your privacy seriously. We collect and process personal data at various contact points for different uses and these are stored on a secure server location with strict security access. The data collected includes, but is not limited to, Name, Address, Email, and Telephone Number.

How do we use your data?

When purchasing from our shop, booking a course, or entering into another contractual relationship with The Pottery Corner, we require personal information to complete our contractual obligations. We will retain your personal information to communicate with you about your booking or purchase, and will also store the information for research purposes to track visitor engagement.

We will only send you marketing communications when you have given us explicit consent to do so. This will be done via your subscription to our email newsletter. We record this consent and periodically may ask you to re-confirm your communication preferences. We will never pass your personal data on to other 3rd parties.

Website data

Your data may be available to our website provider to enable them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

  1. Your data will be made available to our website provider

  2. The data that may be available to them include any of the data we collect as described in this policy.

  3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.

  4. They will store your data for a maximum of 7 years.

  5. This processing does not affect your rights as detailed in this privacy policy.
     

Updating Us or Requests
 

Please contact us at sarah@thepotterycorner.co.uk should you wish for us to stop processing your personal data in any way, or would like to remove your details from our records. Corrections/amendments to personal data should be made via the same channel.

You can update your marketing communication preferences by following the directions in any communication, or via email on sarah@thepotterycorner.co.uk.

Under the Data Protection Act and GDPR regulations, individuals have the right to access their personal data and supplementary information. If you would like a copy of the data we hold for you, please email us, sarah@thepotterycorner.co.uk There is no fee for us to provide this information, and we will comply within one month of receiving the request.

Should you believe that The Pottery Corner have been unable to resolve your information rights concern, you can raise the matter with the Information Commissioner’s Office, and should do so within three months of your last meaningful contact with The Pottery Corner.

 

Please see the link below, or call the ICO on 0303 123 1113. 

www.ico.org.uk/concerns

The Pottery Corner

The Studio, 45 Deeside Avenue
Fishbourne, Chichester
West Sussex
PO19 3QG

Clay stoneware iron fleck earthstone raku  kiln firing glazing glaze trim trimming tools handles wheel thrown throwing session course tuition porcelain paper clay marbled clay mugs plates bowls vases seed pods poppy heads ribbon tools bats whirlers kidneys compress oxides underglaze cone 6 biscuit firing bisque firing stamps texture craft crank grog slip slip decoration slip trailing moulds hump mould drape mould clay reclaim plaster moulds damp box drying shelves drying racks electric kiln raku kiln oxidisation raku tongs griffon grip formers scales bottom trimmer sponge chamois leather studio workshop students courses session handbuilding handbuilt coiling slab slabbing slabbed knife caliper calipers wire off scales pulling handles making handles potters apron pottery knife wiring off pulling a cylinder pulling up opening out creating a wall compacting the clay centering pinch pinch pot garden sculpture slab guides rolling pin textured rolling pin sprig scratch classes kiln room

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We accept payment by Direct Debit or Debit Card

© 2017 by Sarah Amos - The Pottery Corner